T he shopping cart is the most important component of your e-commerce business. In order for your business to survive, your customers need to be able to make their way to the “Complete Order” button easily and quickly. Magento enables users to create user-friendly shopping carts, allowing you to maximize ROI. Here are the best practices for creating a streamlined checkout process with Magento:
Provide checkout buttons at the bottom and top of your site.
Today’s Internet users are more distracted than ever, and one checkout button just isn’t enough. Place checkout buttons at both the top and bottom of your website. That way, customers can begin the checkout process no matter where they happen to be on the page.
Checkout buttons should be in contrasting colors that catch users’ attention. As with most elements related to shopping carts, usability outweighs aesthetics.
Allow customers to continue shopping
Some customers want to continue shopping after adding an item to the shopping cart, and you need to make it easy for them to do so. Shopping cart pages should include a visible “Continue Shopping” button.
By showing customers products related to the items already in the shopping cart, you can increase the average purchase order. There are extensions available for Magento that automatically display products that are frequently purchased together.
Minimize the number of steps that customers must take to complete checkout
There’s a reason why Amazon has established a one-click buy feature. It’s an established fact in e-commerce that more steps to complete a purchase means fewer orders. While most e-commerce businesses cannot implement a one-click purchase feature like Amazon does, streamline the process so that buyers go through only one or two screens before finalizing their purchase.
Implement proper authentication procedures
However, don’t skirt on authentication procedures. Trust is critical to any e-commerce business, and customers appreciate seeing that basic security measures are in place. A two-factor authentication system is industry standard.
Don’t ask for the same information repeatedly
Entering in the same information more than once is tedious, so don’t make customers do it. This means, for example, that you should provide a checkbox for customers who have the same shipping and billing addresses (as most of them do).
Also consider which information is truly vital to collect. While it may be useful to know demographic information about your buyers for marketing purposes, requiring users to enter in too much information is a turn-off. In addition to being tedious, many e-commerce buyers worry about privacy issues and become suspicious when they are asked too much personal information.
When you are able to offer customers more choices for shipping, you increase your business’ credibility. Again, look to Amazon as a model. For most purchases, users can choose from at least three different shipping options, from more expensive selections that allow quick receipt of purchase to more budget-friendly choices.
Better yet, offer free shipping for large orders
Studies of e-commerce buyer behavior have repeatedly demonstrated that many customers balk when they discover high shipping fees. In order to remain competitive, more and more businesses are offering free shipping in order to offset the effects of shipping price shock.
Setting a minimum order price for free shipping is particularly effective because it incentivizes customers to buy more items.
Show customers their savings
If you’re providing customers with savings via special deals or a rewards program, show them exactly how much they’re saving. Knowing this information will make them feel confident in the purchase and more likely to buy from you again.
Allow customers to register for reward programs
The moment of checkout is your best opportunity to gain a long-term customer. Make sure that buyers have the option to register for your site while checking out—and make the process easy.
While many customers are wary of signing up for fear of being spammed, offering future deals and savings provides a strong incentive for registration.
Let customers provide feedback at time of sale
Everyone appreciates being heard. Providing an optional comments box at time of purchase starts off the customer-seller relationship off on the right foot by letting buyers know that you care about their input.
Use a shopping cart recovery system
Among e-commerce experts, it’s no secret that abandoned carts cut into profits. In 2015, the estimated cart abandonment rate was an astonishing 68%. Implementing a shopping cart recovery system helps businesses to gain back some of this lost business. Sending friendly reminder e-mails to customers who didn’t complete the checkout process gains additional sales. If you can provide a discount to sweeten the deal, shopping cart reminders become all the more effective.
Optimizing the shopping cart is critical for the success of any e-commerce business. All of these tweaks can be made with Magento. Investing in expert-designed Magento extensions makes it easy to create a great checkout experience, thereby maximizing your ROI.
We hope you find these tips useful to enhance the checkout process of your Magento Store, until next time!
Shopping Cart Price Rules Extension Overview
Extendware’s Magento Shopping Cart Price Rules, you can create new promotions that are not possible in default Magento stores. With 24 different price rule actions, you will be able to create much more powerful promotions to attract customers to your store and products. For example, you can create rules like, “Buy a shirt and get a discount on a tie” or “Buy 2 of a product and receive the 3rd for free”. Why wait? Take action now and create much more powerful promotions to make your online business successful!