Customer Service

How Can Small Businesses Stay Relevant Today?

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Small businesses are feeling the effect of major e-commerce retailers like Amazon. When consumers can one-stop shop from their smartphone or laptop, it’s hard to convince them to visit your brick-and-mortar store…or even your website. Is this the end of small businesses, or is there a way to stay relevant without going broke? Adapting to … Read more

How excellent customer service can lead to eCommerce success

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As the largest eCommerce players such as Amazon continue to enhance their customer service experience, it puts increasing pressure on smaller retailers to follow suit. Customer service means more than handling post sales enquiries, it also covers many steps leading up to the customer making the purchase decision. Importance of good customer service Consumers have … Read more