Optimize Your E-Commerce Store For Cyber Monday and Black Friday 2017!

Its that time of year again!

Black Friday and Cyber Monday are a great opportunity for online retailers and e-commerce businesses to drastically increase their sales with discounts and sales. 

Have you prepared your Magento store  the millions of shoppers, amped up to spend money for Black Friday and Cyber Monday? We have some tips that may help you and your store prepare!

Promote Promote Promote!

People can’t find you if you don’t tell them.  Send out dedicated newsletters to your subscribers by creating coupon codes and send them to customers in newsletters. Try conversion rate optimization software to track your customers conversions and promote specials via pop up ads or banners on your site! We love Picreel as they use the ReelOverlay feature where you can capture a new lead, gain a sale, or simply keep a visitor on your website longer with a pop-up that is customized according to your needs.

Add social media buttons to your product pages to encourage visitors to share your offers or post on blogs, community forums etc. Don’t be shy!

Give Your Store a Makeover

If you want your products to jump off the shelves during the campaign, you need to change the look of your website. Turn headers into banners to promote discounts. You can use several tools to do so. Check out our User Experience Extensions to help with things like search engines, product sorting, frequently viewed items and more!

Optimize Your Site

A holiday campaign performs best with seasonal landing pages. You can SEO-optimize  pages by using Black Friday- and Cyber Monday-related keywords. Use captivating images, write great content to allure shoppers. Try Image Optimization for faster load speed on images or Minify Js/Css/HTML to reduce page size, bandwidth and server load. 

You can also add temporarily SEO keywords to existing product pages to enhance your chances of getting new customers who utilize search engines to find discounts on the Internet.

Having an SSL certificate is also essential: shoppers may abandon the shopping cart if they see that the connection is not secure and they may be at risk of losing credit card data.

Make Sure Your Shopping Cart is Prepared

One of the most frustrating things for customers can be the checkout process. How many times have you seen your potential buyers just leave everything in the cart and bail? Its not a fun feeling. Abandoned Cart Modules have been extremely popular, allowing the system to inform your runaway customers that they have some good stuff waiting to be purchased! Check out Abandoned Cart Reminder or Follow Up Email for more info!

Give Your Customers a Reward or Discount

Everyone loves a good deal, and thats the main idea behind Cyber Monday and Black Friday. The great thing is, being an E-Commerce store, your customers can avoid the hassle of getting dressed and perhaps trampled by the deal seekers! Try Shopping Cart Price Rules to enable custom discounts for the Holidays or Free Gift to spread some love to those good customers you want to thank or introduce to your products. 

Black Friday and Cyber Monday are the best time of the year for ecommerce businesses to take sales to the next level. Some businesses miss the opportunity by failing to prepare their Magento store for the holidays. Stand out from the competition and see how Extendware Extensions can help you get on track. We offer 7 day free trials and 30 day money back guarantee, so you have nothing to lose!

Have fun and Happy Holidays from Extendware!
Use Code: CYBER20 at checkout for 20% off any Extendware Extension! (Excludes services and license updates; valid through 11/18/17)

PHP 7 Why It’s Great and Our Compatible Extensions

We have great news at Extendware. Not only are we adding new Magento 2.0 extensions weekly, but we are also updating our extensions to PHP7. Many of them are available now so we thought we would share a little bit about PHP7 here in our blog!

Much Faster Speed

A great advantage of the new PHPNG engine is the significant performance improvement. The development team of PHPNG refactored the Zend Engine, and remarkably optimized memory usage. With PHP 7, not only your code will be executed faster, but you will also need fewer servers to serve the same number of users.

64-Bit Windows Systems Support

PHP is a prominent member of the LAMP stack which means its native environment is Linux, but it’s also possible to run it on a Windows system. PHP 7 introduces consistent 64-bit support which means both native 64-bit integers and large files will be supported, allowing you to confidently run the language on your 64-bit Windows system in the future.

The New Zend Engine

The Zend engine has been powering PHP since 1999 when it was introduced with the PHP 4 release. Zend PHP#NG-01-01(not to be confused with the Zend Framework) is an open source execution engine written in C that interprets the PHP language. PHP 7 receives an entirely new version of the engine coming under the code name of PHP#NG (Next Generation). The enhanced functionality of the initial engine and adds an extensible object model and a significant performance enhancement to the language.

Anonymous Classes

PHP 7 enables you to use anonymous classes, already a well-established practice in other object-oriented languages like C# and Java. An anonymous class is a class without a name. The object it instantiates has the same functionality as an object of a named class.

The syntax is the same as what we are used to in traditional PHP classes, only the name is missing. If anonymous classes are used well, they can speed up coding as well execution time. Anonymous classes are excellent when a class is used only once during execution and in cases when a class doesn’t need to be documented.

Error Handling

Handling fatal and catchable fatal errors have never been an easy task for PHP coders. The new Engine PhP image 2-01Exceptions will allow you to replace these types of errors with exceptions. If the exception is not caught, PHP will continue to return the same fatal errors as it does in the 5.X series.

The new Engine Exception objects don’t extend the Exception Base Class. This ensures backward compatibility and results in two different kinds of exceptions in error handling: traditional and engine exceptions. To enable programmers to catch both, PHP 7 introduces a new shared Parent Class under the name of Base Exception.

New Spaceship and Null Coalescing Operators

The Spaceship operator runs under the official name of Combined Comparison Operator. The notation of the new operator looks like this: <=> (kind of like a simplified spaceship, if you imagine it right). The Spaceship Operator returns 0 if both operands are equal, 1 if the left is greater, and -1 if the right is greater. It’s also called a three-way comparison operator, and it already exists in other popular programming languages like Perl and Ruby.

The Null Coalescing operator is denoted with two question marks ( ?? ). You can use it when you want to check if something exists and return a default value, in case it doesn’t. The coalesce operator returns the result of its first operand if it exists and is not null, and the second operand in any other cases

Enables Accurate Type Declarations

Have you ever wanted to prevent unintended return values by declaring the return type of a function? PHP 7 enables developers to enhance the quality of their code with the help of return type declarations.

Imports from the Same Namespace

The new Group Use Declarations feature will be crucial for those who want to import many classes from the same namespace. The new syntax cuts verbosity, makes your code tidier and easier on the eyes, and saves you a lot of typing time. It will also be easier to read through and debug codes, as group use declarations help you identify the imports that belong to the same module.

Frees Up Space

The goal of PHP 7 was to free up the space to enable improvement, so it was necessary to get rid of many deprecated functionalities and old and unsupported Server APIs and extensions.  All the removed items have been deprecated for a while in PHP 5 so most likely you haven’t used them for a long time. However please note if you have a legacy app running on older PHP versions the new PHP 7 can potentially break the code.

Check out some of our updated PHP7 compatible extensions!

LLucene-Searchucene Search

Increase revenue and customer satisfaction with faster, more relevant search results. Lucene Search is a powerful and flexible search solution that helps ensure your customers can always find the products they want.

 

Full Page CacheFull-Page-Cache-(Web)

Full Page Cache reduces your Magento store’s First Byte Time, Increases your web server request rate, reduces database load, and makes your store much more responsive

 

 

CacCache-Crawlerhe Warmer

The Magento Full Page Cache Crawler / Warmer will ensure your Full Page Cache solution is always “warmed” and ready to serve your store pages at the fastest speed possible. The extension is efficiently coded to reduce bandwidth, CPU, and crawling time.

 

 Image OptimizationImage-Optimization-(Web)

Images are very important for online stores, but unnecessarily large images can slow down the user experience and reduce search engine rankings. Image Optimization will optimize your images and reduce their size without sacrificing image quality, so that your site images are faster loading.

 

Auto-Translate-(for-web)Auto Translate

Increase your stores potential customer base by allowing users to translate the page to their preferred language. Ensure advertising campaigns and feeds targeting certain languages will automatically translate to that languageMinify 1.0

 

Product-Labels-(For-web)

Product Labels

Automatically highlight your special offers, featured products, sales, and more. Multiple images / labels per products supported, flexible rules, and many, many options to empower you to market your products the best way possible.

The Benefits of Cross Selling

The Benefits of Cross Selling

by Sheryl Davis, Glew

What is Cross Selling?

Cross Selling is a sales tactic that encourages a shopper to buy complementary products.

Think about shopping for tomatoes at a grocery store. It’s common for stores to display items, such as cheese, among an aisle devoted to vegetables. Despite the store having a section specifically for cheese, growthstore managers strategically position cheese among the tomatoes knowing that the combination may tempt hungry customers. The product placement makes it easy for customers to find related items and impulsively pick up goods while shopping. In doing so, stores drive increases to the order value while reminding shoppers that certain products go well together.

Just like cross-selling products in brick and mortar stores, online tactics should bring convenience and ideas to the shopper while also proving to be lucrative for the retailer.

According to research by software provider Monetate, product suggestions can:

Increase revenue up to 300%

Boost conversions by up to 150%

Increase Average Order Value by as much as 50%

Benefits of Cross Selling

Cross selling benefits both stores and customers. For stores, it increases Average Order Value (AOV) and Benefitstherefore benefits revenue. Larger orders also often allow stores to cut down on packaging and shipping costs by consolidating items in a box that may have otherwise been partially full. And keep in mind that driving your AOV higher will increase the Lifetime Value of customers, often providing incremental capital that can be used to market to those customers.

But the good news is that cross selling doesn’t just benefit your store, it also benefits your customers! Shoppers can find items faster when they are recommended on individual product pages. Plus, a well-paired product recommendation can bring a customer’s attention to a complimentary product that they might not have known existed. Adding value to your customer’s experience while making more money? It’s a no brainer.

How to Get Started

1) Use a tool that analyzes purchasing behavior. With a breakdown of products that are most commonly purchased together you can set your cross sale recommendations without any guesswork.

Frequantly-Bought-Together-(for-web)2) Install a Magento extension that will display product recommendations. Extendware’s “Frequently Bought Together” and “Who Viewed This Also Viewed” extensions are built for Magento stores to cross sell on every product page.

3) Monitor items that are selling effectively and consider adding those items to your store as a bundle. You could offer a small discount when purchasing the items Who-Viewed-This-Also-Viewed-(for-web)together, or pull together kits for items to quickly be purchased at once.

Sheryl Davis is a digital marketer at Glew, an ecommerce analytics software provider, where she focuses on helping online stores understand and act on their data. Each week she publishes practical strategies for ways to rock ecommerce success.
Blog | Website | LinkedIn | Twitter | Facebook

 

How to Use Others to Grow Your Business

One of the biggest challenges of building a company from scratch is the amount of work that lies ahead. Although not all of it is “tough work”, one of the biggest killers of startups is the inability to tackle all of the work that needs to be done before the cash runs out!

Some tell you to work hard, and some tell you to work smart. Spoiler alert: You need to do both. If you can’t do both, the result is most likely failure.

Building Relationships

It is important to create relationships with other businesses before you can leverage their work.

To say this does not imply, being shady and leeching out info from others, or taking credit for other ideas. That’s just wrong, and it gets you nowhere. Actually creating cohesive honest relationships takes time. Its ok to reach out to others for help!

Here are some ways I have been able to build relationships and get some great business promotion in return:

Blog Promotion

When I first started my clothing company, I had a scrawny list of subscribers. I may have mentioned that before! One of the great suggestions a good friend gave me, was to leverage some hard work that has already been effective for others to build their audiences. I built a list of influencers who I decided I wanted to build relationships with.

InfluencerI looked for people who had the type of audience I wanted and those who could personally get value out of my content. I started to engage with them by leaving clever, conversation-provoking comments on their blog posts and sharing their content on my site. After establishing a relationship with a few, I asked if I was able to send them a blog post of my own and asked for their feedback.

Not only was much of the feedback valuable to me, but helped to gain us a ton of exposure to their audiences. The list they worked long and hard to obtain, was now following me, giving us tons of new subscribers and unique visitors. Score!

Guest Blogging

So that was a great example about using your own blogs to leverage other businesses.

Another way to get massive value is by leveraging the audience-building work other businesses have done by getting your content published on their blogs.

It might sound presumptuous and you may be shy at first but its really a similar ask as what we did before.

It is all about building relationships with influential bloggers, engaging in their communities and adding value however you can. Having something of value that others can use to their advantage will in turn gain you exposure!

I asked my friend in the cleaning business about how they have used guest bloggers on their websites. Not only did it build her audience, but she was able to network with other cleaning services like these in Chicago and New York City! Networking is always an invaluable tool.

Releasing an API

Software companies with developer API’s spend a lot of time and money promoting their partner APIintegrations because API’s are a fantastic way to let others do some of the work of making your product more valuable. These integrations help put your business in front of entire new audiences on an exponential scale.

Personally, I have also gotten thousands of trial signups from users that found us in our partners’ integration directories; another great way to leverage someone else’s work right?

Event Participation

Events are not the easiest to organize and they take time. There are thousands of moving parts, and a ton of planning that needs to go on behind the scenes.

But when they are successful, events can deliver a lot of value for audiences, and for the individuals and businesses who are there to engage with those audiences.

Events like doing talks and workshops – are a great way to leverage the work that the event organizer has done to engage with interested people.

Its All About Leverage!

As you grow your profile through channels like blogging, guest blogging and building high-visibility partnerships, you’ll begin to see opportunities come your way that let you leverage other people’s work that require very little work on your own. Things like interviews, quotes in news stories and blog posts, and speaking requests are very effective

3It’s not a quick hack and it takes a lot of work, not to mention it needs to benefit both parties. It means helping the other guys win, while scoring your own big wins at the same time.

Want to work closer with other businesses? Why not try Extendware’s Affiliate Program Extension for your magento store. Its a win win for both parties!

How to Win Customer Loyalty

It doesn’t get better than having lots of loyal customers right? To be able to have a group of customers who love your product and aren’t afraid to tell others is a huge win! Word of mouth marketing and repeat customer’s costs 0 marketing dollars and is a sure fire way to ensure you are keeping everyone happy.

Who Participates in Loyalty Programs?

There are really two tiers to loyal customers. You have your early stage customers and your later stage customers. Let’s break it down.

Early Stage Customer Loyalty Can Come From:

  • Surveys and Feedback
  • Email Subscriptions
  • Open Rates and Click-Through Rates
  • Mobile Alert & Notification Responses
  • Social Engagement

Later Stage Customer Loyalty Could Include:

  • Customer Satisfaction
  • Purchase Frequency
  • Customer Spending
  • Upsell/Cross-Sell Purchases
  • Testimonials/Reviews/Referrals

It is important to be able to distinguish between the two categories as it will determine how relevant your campaigns are depending upon the customer. Being able to identify this allows you to feature the right tone, frequency, and benefits. If you continue to engage customers frequently, you can easily build customer loyalty. This can result in higher rates of purchasing and advocacy from your already-loyal customers and additions to the ranks of customers you already consider loyal.

Testimonials can do wonders. Check out some of the loyal testimonials from this Chicago based Maid Service. This is great example of how to show your customers overall satisfaction.

If you want to achieve this, you will need to leverage your customer engagement platform to paint a complete picture of what you know about your loyal customers including preferences and interests, purchase behavior and frequency, order details, and more. Campaigns like this enables you to gather more information about their hobbies and interests or reasons for purchasing. All of this information makes it easier to accelerate purchase cycles, cross-sell, and upsell.

Harness Insights

InsightsKnowing the attributes of your loyal customers makes life easier when trying to find additional prospects who could one day become loyal customers. This way, you are not starting from scratch with these prospects, but pursuing those customers with similarities.

Using a customer engagement platform is a great way to perform personalization at scale and can cultivate relationships and learn more about consumer behavior.  For my clothing store, I use a platform to learn the habits of my customers, such as what trends they like, what age group they are in, and what interests they have socially such as entertainment, leisure, and sports. The customer engagement platform has also motivated my staff to set up strategies, such as automated birthday campaigns, that help drive merchandise sales and enhance the value of being a fan.

Who Are Your Customers?

Getting into the minds of individual customers is vital to engaging and keeping them loyal. It pays to keep customers happy! Maybe you have a lot customers who aren’t loyal…yet. Don’t overlook the value of the non loyal customers. They will take a different type of engagement than your typical loyal customer. Look at the data CUSTOMERSthat you have about loyal and non loyal customer behavior to determine if there are behaviors or activities that differ between the two groups and identify any commonalities amongst the groups that can help you communicate with them in a more personal way. This way, you can tailor your communications to your non loyal customers to guide them toward the behaviors and activities that build loyalty and help nudge them to the next stage of their customer lifecycle.

There may be non loyal customers that may not engage with you at all anymore. In fact, they may no longer be customers. Most consumers are willing to switch brands if it means getting more benefits. However, just because they have churned away from your brand doesn’t mean they are gone for good! You just have to win them back and focus on re-engaging them with relevant communications based on what you have learned about their behaviors. This includes insights you’ve taken from social channels and paying attention to negative word of mouth, such
as an online review.

Win Them Back

A Win back can be anything from a personalized email or letter telling them you miss their business, or aWin-them-back survey as to what would make them want to come back to your brand. People love deals, so maybe offering a discount or special code just for them to draw them back in. There are a variety of ways to win someone back and even convert them in to a loyal customer, you just have to give them some personal attention and learn about what they really want, not what you think they want.

Many times, marketers invest their hard work and precious dollars in campaigns and promotions aimed at getting customers to make that first purchase. But once those customers are in the door, they’re left largely to their own devices. By consistently engaging those customers over time with relevant, appealing offers, you can cultivate long-term loyalty that translates into higher revenues and advocates who drive even more business for you through powerful
word of mouth.

3

Why not try Extendware’s Loyalty Program extension for your Magento store? This extension allows you to incentivize customers based on order history, average order amount, and account age.

How To Fix Common Magento SEO Mistakes

SEO is the key to running a good online store. If you’re doing Magento search engine optimization yourself without issues, then you are in great shape! It can certainly be a challenge for those who have less SEO experience. Kind of like myself! When I first started my online clothing shop, I was struggling to get my store to a higher than 50 position.  I was goof with blogs and keywords so I wasn’t sure why I wasn’t in a better spot! I then realized my low traffic and low rankings were due to issues in my Magento SEO settings. After identifying this, I took some action to fix these issues and I want to share them with you!

Default Settings

The main thing you need to do is go through all configuration points and change every single default setting. The default Magento installation is pretty useless when it comes to SEO. It has certain settings, but they are insufficient for proper search engine optimization and fighting competition.

You can’t leave the default settings as they are and you will still need to go through them and tune everything up before installing any third-party SEO extensions.

Changing URLs/Deleting Pages

If you change URLs or delete pages and don’t set up a proper redirect, it will cause more 404 mistakes on your website. Google says it’s okay to have some URLs returning 404 pages, but still they want you to fix them. Just go to System, then Configuration, then Catalog, and Create Permanent Redirect for old URLs. Its good to eliminate these as nothing scares a customer off more than a 404 message!

Image OptimizationImage-Optimization

Magento doesn’t change the name of the product image or add an alt tag so you will have to do this yourself if you want your images bring you passive traffic from search engines, and SEO friendly name tags. Try Extendware’s Image Optimization  extension to optimize your images and reduce their size without sacrificing image quality!

Default Descriptions

If you go to System, then Configuration, Design, HTML Head and finally Default description and enter it, Magento will put this description to all pages without a custom description. Remember that each of your pages is considered to be unique, including meta tags.

Translated Page URL’S

If your product is site.com/product.html for the English language, you should have different URLs for the same product in other languages as well. I learned that you have to change it for each language your store is geared towards. Make sure to do it on all pages too not just home page, which means all product pages!

Rich Snippets

Rich Snippets are a great way to have more exposure and attention without necessarily being in top 3. Results in Google with rich snippets have higher CTR and more clicks. Implementing rich data is pretty easy and should be only be made once.

rel=”alternate” hreflang=”x”

rel=”alternate” connects pages with the same content, but in different languages so don’t ignore it! You might even want to use another tool – “x-default hreflang” for international landing pages. Make sure to link translated pages with each other. It is usually done through country flags or links with language names’.

Layered Navigation/SEO Optimization

Layered-NavigationLeaving Magento layered navigation as the default or third-party, without tuning SEO settings is an important mistake which may lead to hundreds of pages with messy URLs and duplicate content. Check out Extendware’s Layered Navigation extension to increase sales by making your catalog more filterable, aesthetically appealing, and faster for your customers to find the products they want!

XML sitemap

To make sure all of your store pages are indexed and re indexed properly and fast, you will need to upgrade your XML sitemap. Make sure to check the content before submitting it to Google Webmaster Tools. Default Magento XML sitemap only includes products and category pages and doesn’t contain images.

Duplicate IssuesProduct-Sorting

Ok so Magento is a culprit of duplicate content, which Google hates! Product Sorting can increase the effectiveness of your online product catalog and can increase your conversion rates. Sort products on your sales page by Best Sellers, Top Performers, Most Viewed, Number of Reviews, and more. Easily cascade your sorting options – such as always showing in stock items first. For more info check out Extendware’s Product Sorting extension.

Load Speed

Full-Page-CacheLoad speed on any website is an official Google ranking factor. An e-commerce store’s speed influences bounce rate and customer’s likeliness to return. Magento itself is very slow in terns of site speed and SEO. So it is recommended to use a cache service such as Extendware’s Full Page Cache extension. This will reduce your Magento store’s First Byte Time, increase your web server request rate, reduce database load, and make your store much more responsive!

All in all, Magento is a great platform for my business, but like anything, it takes time and investment in the right tools to make it run fast and efficient. For more tools that focus on SEO and performance, visit Extendware’s Performance Extensions. They are sure to help you like they did me!

Have questions on the spot? Extendware now has a live chat!

Why People Look But Don’t Purchase

I started my online clothing store 8 months ago. Once the excitement wore off, I was nervous about a lot of things. Do people care about my clothes? Is the competition too steep? How will they even find me for crying out loud? I didn’t have a large budget and had tried some small social media buys, word of mouth etc., but that was it.

To my surprise, after about 3 months or so, I was getting amazing inbound numbers. People were actually finding me! This was a huge achievement, but sadly my bank account wasn’t exactly celebrating yet. I was drawing all of these people but my clothes weren’t selling.  Sure I had the occasional “window shoppers”, but looking at my stats, I could see some people were checking reviews, FAQs, and generally showing a deep interest in my product. So what gives?

Here are some facts I looked up as to why I wasn’t making those sales:

1.My Shipping and Handling was too high.

I was sure my prices were fair and way under the competition, so why would people abandon ship! That’s it right there…” ship”. delivery
My S/H prices were way too much and they weren’t flexible. I was so focused on the actual product prices, I failed to realize the amount that adds up in shipping. I shifted some numbers around and was able to make certain purchases include free shipping. There are lots of ways to fix shipping to make it more appealing. You may even want to include a countdown time so people have a short window to snag the zero-dollar transport deal.

2.What Return Policy?

Return-policyYikes, I slowly realized that people are much more apt to make a purchase with a return policy. Sounds like a no brainer right?  Maybe, but at  first my thought was that I didn’t want to deal with it or lose money but in reality I was losing customers. So I found a way to limit the policy with certain rules attached so that people wouldn’t take advantage. I also included size charts to reduce the amount of returns I would have to deal with. I rarely have returns because my clothes are awesome, but also because I do the most I can to alleviate issues before the purchase.

3.A Photo of Me and My Dog Was Not Enough to Gain Trust

credit-card-2
I mean, it’s a great picture and we both have trusting eyes, but this may not be enough for some people to feel secure enough to enter their credit card. Doing a little research I found that a lot of people are nervous these days when it comes to online payments and transactions. So I decided to get third party security involved and make sure my customers knew that we had their safety in mind. This is especially helpful for the log in and shopping cart areas.

4.I Wasn’t Mobile Friendly

responsiveIt never occurred to me how many people would be online shopping on the bus, at the nail salon, at work, in line at the DMV! I had figured well, I can access my store on my phone but when I really sat and looked, it was super tiny wording and you could hardly see the pictures! So I had the site redesigned to include mobile and even tablet layouts. Now you could easily see everything, click side tabs to search different products etc. Heck if we get big enough, we may even create an app!

5.My Pages Were Too Clutteredweb-design

I just had too much to say. Words and names and buttons… it was just too much visually to take in. When I redesigned the site, I noticed more pages being explored and more time spent on each. Cleaning up my messy room, deemed to be a crucial part of my online success!

A Little Help From Your Web

A lot of people rush into building their stores (like I did!), and forget to do a little research as to how it can be better and what steps can be implemented to make your customers have an overall better experience. My big issue was all look and no buy, but with a little elbow grease and a lot of coffee I was able to figure it out.

Abandoned-Cart-Email-(for-web)

One tool I used to alleviate my shopping cart runners was the Magento Abandoned Cart Email Extension. I was able to email those who ditched their cart and bring them back to visit my store. Plus, I could also see why they left which gave me the great insight I have shared with you today. Happy Selling!

Optimizing the Shopping Cart: 12 Steps for Magento Users

T he shopping cart is the most important component of your e-commerce business. In order for your business to survive, your customers need to be able to make their way to the “Complete Order” button easily and quickly. Magento enables users to create user-friendly shopping carts, allowing you to maximize ROI. Here are the best practices for creating a streamlined checkout process with Magento:

  1. Provide checkout buttons at the bottom and top of your site.

Today’s Internet users are more distracted than ever, and one checkout button just isn’t enough. Place checkout buttons at both the top and bottom of your website. That way, customers can begin the checkout process Checkout-buttonsno matter where they happen to be on the page.

Checkout buttons should be in contrasting colors that catch users’ attention. As with most elements related to shopping carts, usability outweighs aesthetics.

  1. Allow customers to continue shopping

Some customers want to continue shopping after adding an item to the shopping cart, and you need to make it easy for them to do so. Shopping cart pages should include a visible “Continue Shopping” button.

  1. Product-DisplayProvide a related products display

By showing customers products related to the items already in the shopping cart, you can increase the average purchase order. There are extensions available for Magento that automatically display products that are frequently purchased together.

  1. Minimize the number of steps that customers must take to complete checkout

There’s a reason why Amazon has established a one-click buy feature. It’s an established fact in e-commerce that more steps to complete a purchase means fewer orders. While most e-commerce businesses cannot implement a one-click purchase feature like Amazon does, streamline the process so that buyers go through only one or two screens before finalizing their purchase.

  1. Implement proper authentication procedures

However, don’t skirt on authentication procedures. Trust is critical to any e-commerce business, and customers appreciate seeing that basic security measures are in place. A two-factor authentication system is industry standard.

  1. Don’t ask for the same information repeatedly

Entering in the same information more than once is tedious, so don’t make customers do it. This means, for example, that you should provide a checkbox for customers who have the same shipping and billing addresses (as most of them do).

Also consider which information is truly vital to collect. While it may be useful to know demographic information about your buyers for marketing purposes, requiring users to enter in too much information is a turn-off. In addition to being tedious, many e-commerce buyers worry about privacy issues and become suspicious when they are asked too much personal information.

  1. Give customers a variety of shipping optionsShipping

When you are able to offer customers more choices for shipping, you increase your business’ credibility. Again, look to Amazon as a model. For most purchases, users can choose from at least three different shipping options, from more expensive selections that allow quick receipt of purchase to more budget-friendly choices.

  1. Better yet, offer free shipping for large orders

Studies of e-commerce buyer behavior have repeatedly demonstrated that many customers balk when they discover high shipping fees. In order to remain competitive, more and more businesses are offering free shipping in order to offset the effects of shipping price shock.

Setting a minimum order price for free shipping is particularly effective because it incentivizes customers to buy more items.

  1. Show customers their savings

If you’re providing customers with savings via special deals or a rewards program, show them exactly how much they’re saving. Knowing this information will make them feel confident in the purchase and more likely to buy from you again.

  1. Allow customers to register for reward programs

The moment of checkout is your best opportunity to gain a long-term customer. Make sure that buyers have the option to register for your site while checking out—and make the process easy.
While many customers are wary of signing up for fear of being spammed, offering future deals and savings provides a strong incentive for registration.

  1. Let customers provide feedback at time of sale

feedbackEveryone appreciates being heard. Providing an optional comments box at time of purchase starts off the customer-seller relationship off on the right foot by letting buyers know that you care about their input.

  1. Use a shopping cart recovery system

Among e-commerce experts, it’s no secret that abandoned carts cut into profits. In 2015, the estimated cart abandonment rate was an astonishing 68%. Implementing a shopping cart recovery system helps businesses to gain back some of this lost business. Sending friendly reminder e-mails to customers who didn’t complete the checkout process gains additional sales. If you can provide a discount to sweeten the deal, shopping cart reminders become all the more effective.

Optimizing the shopping cart is critical for the success of any e-commerce business. All of these tweaks can be made with Magento. Investing in expert-designed Magento extensions makes it easy to create a great checkout experience, thereby maximizing your ROI.

We hope you find these tips useful to enhance the checkout process of your Magento Store, until next time!


Shopping Cart Price Rules Extension Overview

Extendware’s Magento Shopping Cart Price Rules, you can create new promotions that are not possible in default Magento stores. With 24 different price rule actions, you will be able to create much more powerful promotions to attract customers to your store and products. For example, you can create rules like, “Buy a shirt and get a discount on a tie” or “Buy 2 of a product and receive the 3rd for free”. Why wait? Take action now and create much more powerful promotions to make your online business successful!


Starting a Store on Magento: Time-Saving Tips

For businesses looking to establish an e-commerce store, Magento is an indispensable tool. As an open-source platform, Magento can be adapted to meet the needs of individual businesses. Big brands and small businesses alike can use Magento to create a profitable and user-friendly online storefront.

But while anyone can go to Magento’s website and set up a basic store, creating a successful e-commerce business can be considerably harder.

Magento offers so many different options for customization that many new users feel overwhelmed and intimated. So many different tasks go into running a successful online store:  SEO, web design, marketing, and many more. Magento extensions help online business owners to complete necessary tasks on time and without hassle. Here are some common problems that Magento users encounter—and how extensions can help solve them:

Lagging Loading Times

All research suggests that today’s web users are more impatient than ever. If an online store takes too long to load, visitors to your site won’t buy. While you can’t always control the speed with which users browse your site, there are ways to lower your load times. An extension such as the Full Page Cache will speed up your site by caching it whenever a user visits. This extension serves as a replacement to expensive investments in hardware.

Google Analytics Overload

Traffic is essential to the success of your business, so it can be tempting to visit Google Analytics constantly. But this is an inefficient use of time. With the Google Analytics Dashboard extension, you can see your Google Analytics data right from your dashboard.

Spam, Spam, and More Spam!

There are bots looking to spam your inbox. If you have a contact page on your website, you may be vulnerable to spam. The Anti-Spam Captcha prevents this annoyance, requiring users to enter a short string of characters before their message goes through.

Conversion Confusion

E-commerce is a global phenomenon, but international customers may be turned off if they can’t easily figure out how much they will need to pay for a particular item. Customers also may be unaware that you have separate storefronts for buyers from different countries. The Store/ Currency Switcher extension will enable your Magento store to redirect to the correct storefront.

Abandoned Carts

The bane of every online retailer, abandoned carts can seriously reduce your profits. In 2015, the average rate of cart abandonment was a whopping 68%, meaning that more than two-thirds of online orders were never completed. For e-commerce business owners, few things can be more frustrating. But with the Abandoned Cart Email extension, you can send a friendly reminder e-mail to customers who abandon their carts on your store. The e-mail sequence can be completely customized. You can even include a coupon for customers to incentivize them to complete their purchase.

 

Running an online store is already difficult. By making strategic use of Magento extensions, you can make better use of your resources and increase the profits of your online store.

All ExtendWare extensions come with the option to return within return within 30 days and receive a full refund —making this investment risk-free.

Recapture Lost Sales By Using The Abandoned Cart Email Extension

It can seem defeating when customers add products to their carts and then suddenly abandon them without completing the purchase. Perhaps they decided to comparison shop, or maybe they became confused by the check-out process, or they could have become distracted and figured they would push the task off until another time.

Instead of losing customers, bring them back to your store! Extendware’s Abandoned Cart Email does just that. You can now send an email to any customer who has abandoned their cart. You can send incentives or coupons or simply remind them what they were shipping for. It couldn’t be easier and it will save a lot of lost sales!

There are many great benefits to the Abandoned Cart Email Extension

Increase Store Revenue
Easily increase store revenue in an automated way. Abandoned Cart Emails can pay for itself very quickly!

Recover Lost Sales
Abandoned carts are lost sales. Sending followups and incentivizing purchases with coupons will give you a way to recover these lost sales.

Send an Unlimited Number of Follow-up Emails
Every store is unique. Some stores will only want 1 email while others will want to send 5 or even 10. You may select from 1 to an unlimited number of reminders and each setting is set on a per-store basis.

Reminders
Reminders

Send Reminder to Registered Members and Guests
Guests reminders can outnumber registered member reminders by 100 times. E-mails of your guests will be captured via Ajax as they fill out the checkout form and they will be sent reminders if they abandon the order.

Easily Track Emails with Google Analytics 
When customers click on the recovery link the URL will include your google tracking parameters.

Supports One-Step-Checkout Extensions 
Out-of-the-box support for numerous one-step-checkout extensions and adding new ones is extremely simple.

Coupons with Expiration can Automatically be Added to Emails
Adding coupons to your emails will motivate your users to complete their sale! Various coupon types are supported and you can customize the priority and discount of the created coupon. You can even set a minimum cart value before the coupon is enabled.

Adding Coupon
Adding Coupon

Each Coupon Sent Will Have a Unique Coupon Code So it Cannot be Used More Than Once 
Coupons that are sent to users are completely unique, so they cannot be shared or published on a Web site. Each coupon will only work one time.

Show the List of Products in the Abandoned Cart Email
The abandoned cart reminder email will show the list of products that were added to the cart. The customer can restore the cart by clicking a link.

Coupons Support Advanced Action Rules / Conditions 
Do you want to only add a coupon when the cart value is over $500? Maybe you want to exclude all books from being discounted? You can easily do this and more with Abandoned Cart Emails. We give you complete control of the parameters of the coupon being added to the email.

Enable Customers to Automatically Recover Their Cart (optional)
Customers may click a link in the reminder e-mail which will automatically log them in and add their original cart contents to their session. This makes it even easier for them to place their order.

Easily Track Who Recovered Their Cart and When
All sent reminders are stored in a history log. When customers recover their cart via the e-mail link and use their coupon (if applicable), it will be recorded in the history log.

Configure When The Reminder Will Be Sent
Configure When The Reminder Will Be Sent

Unsubscribe / E-mail Blacklist Abilities
Ensure you are compliant with local laws by giving customers the ability to unsubscribe from receiving cart reminders.

Change the Reminder Template in Any Way You Want
Every reminder can have its own e-mail template. This template can be modified in System -> Transactional Emails just like any other Magento template. In addition, you have the option to further change any reminder before it is sent to the customer.

Delay Sending if Cart Contents are Out of Stock 
Sending a reminder when the cart contents are all out of stock can be embarrassing for a store. We allow you to delay these reminders and send them when product returns to stock.

Reminders / Alerts Automatically Stop on Purchase or Cart Recovery
It is important that a reminder sequence is stopped once a customer responds. A reminder sequence will stop once a user recovers their cart from the email or places a purchase (this is configurable).

Display Time of Checkout 
For even easier tracking the history grid will now show the time the recipient of the user placed an order.

Capture Telephone Numbers
Sometimes sending an e-mail is not enough. Now telephone numbers are captured (via Ajax) during checkout, so that you may call select customers if you wish.

Only Send Reminders to Specific Customer Groups 
You can disable the sending of reminders to specific customer groups. This ensure your wholesale customers will not receive messages meant for your retail customers.

Send Copy of Reminder to Alternate E-mail Address
In addition to the reminder log you can choose to send copies of reminders to other email addresses so you can keep track of what reminders are being sent.

You Have Complete Control of Reminders and When They are Sent
Turn off auto sending and you may manually send reminders or delete them or even edit the reminder contents prior to sending.

Customizable Delay Period Between Reminders
A reminder sequence is the sequence of reminders that are sent once an abandoned cart occurs. The time periods between each reminder in a sequence can be customized according to your needs.